Site and use
Include the city, building use, approximate area, occupied hours and access constraints. Identify the person coordinating the request.
Commercial support inquiries
What does your operation need?
Tell us about your company, locations and the work. We will review the request and confirm whether ICY can help before proposing a scope and price.
A useful first packet
Send what you know. Label what you do not.
A short description is enough to start. For a cooling or building-performance question, these details help make the first review useful. Keep supporting files available for follow-up; avoid private employee or customer information.
Symptoms and timing
Describe where and when the problem appears, available thermostat readings, humidity or odor concerns, and any pattern with weather, occupancy or equipment operation.
Equipment identity
Keep existing model or serial labels, thermostat details, unit names and recent maintenance information available for follow-up. Unknown details are fine to mark unknown.
Previous work
Summarize prior findings and what changed after each visit. Keep existing quotes, invoices and service records available; do not paste sensitive records into this message.
Useful photographs
Existing wide views and photographs of accessible equipment can help explain the layout. Do not enter unsafe or restricted locations to gather photographs.
Approval and access
Identify who can approve access, diagnostics, trade work and payment. Scope and approval limits are agreed before work proceeds.
Planning an energy-reduction study?
If available, note utility use, occupied hours, thermostat and control schedules, major equipment loads, door and exhaust patterns, and changes to the roof, glazing or envelope. These records provide context for a comparison; missing data is acceptable when clearly identified.
Read the lower-energy cooling method or use the field-record guide.